Loading page
Page content is on its way — please wait.
Last Updated: August 2026
These Terms of Service (“Terms”) govern your access to and use of the ConnectGo website, eSIM products, mobile data services, applications, and other related services provided by CONNECT GO LIMITED (“ConnectGo”, “we”, “us”, or “our”).
Our company address is: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Hong Kong S.A.R. ConnectGo rejects any terms inconsistent with these Terms, unless otherwise agreed in writing.
By accessing our website, creating an account, purchasing an eSIM, or using any ConnectGo service, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, please do not access or use ConnectGo services.
⸻
1. About ConnectGo
ConnectGo is a digital platform providing travel eSIM and mobile data services to customers around the world.
Our services may include:
Each eSIM plan may have different coverage areas, data allowances, validity periods, network types, restrictions, and other conditions.
You should carefully review the details of an eSIM plan before purchasing it.
⸻
2. Eligibility
You must have the legal capacity to enter into a binding agreement under the laws applicable to you in order to use ConnectGo services.
If you are under the applicable legal age in your jurisdiction, you may only use our services with the involvement and consent of a parent or legal guardian where required by law.
By using ConnectGo, you represent that the information you provide to us is accurate and that you have the legal right to enter into these Terms.
⸻
3. Account Registration
Certain ConnectGo services may require you to create an account.
When creating an account, you agree to provide accurate, complete, and up-to-date information.
You are responsible for:
If you believe that your account has been accessed or used without authorization, you should contact us as soon as reasonably possible.
⸻
4. Third-Party Login Services
ConnectGo may allow you to register or log in using third-party services such as Google.
If you choose to use a third-party login service, ConnectGo may receive certain information from that service in accordance with your authorization and the applicable settings of that third-party service.
Your use of third-party login services may also be subject to the terms and privacy policies of those third parties.
ConnectGo is not responsible for the availability, operation, or security of third-party login services.
⸻
5. Purchasing eSIM Products
Before purchasing an eSIM, you are responsible for confirming that:
By completing a purchase, you acknowledge that you have reviewed and selected the eSIM plan based on your own requirements.
If you are unsure whether your device supports eSIM technology, you should check with your device manufacturer or mobile carrier before making a purchase.
⸻
6. eSIM Delivery
After successful payment, ConnectGo may provide your eSIM through your ConnectGo account and/or by email.
The information provided may include:
You are responsible for keeping your eSIM information secure.
You should not share your eSIM QR code, activation code, or other sensitive eSIM information with other people.
If your eSIM information is used by another person, ConnectGo may not be able to recover, replace, or reissue the same eSIM.
⸻
7. eSIM Activation
Different eSIM plans may have different activation rules.
Depending on the specific plan, the validity period may begin:
The applicable activation rules will be stated on the relevant product or plan page.
You should carefully review these conditions before purchasing an eSIM.
⸻
8. Mobile Data Services
ConnectGo eSIM services may rely on third-party telecommunications operators and network service providers.
The availability and quality of mobile data services may therefore be affected by factors including:
Accordingly, ConnectGo does not guarantee uninterrupted, error-free, or continuously available mobile data services.
⸻
9. Network Speed and Coverage
Unless expressly stated otherwise on the applicable eSIM plan page, ConnectGo does not guarantee:
Actual network performance may vary depending on local telecommunications infrastructure and other circumstances.
⸻
10. Acceptable Use
You agree to use ConnectGo services only for lawful purposes and in accordance with these Terms.
You must not use ConnectGo services to:
If we reasonably believe that your use of ConnectGo services involves fraud, unlawful activity, security risks, or a material violation of these Terms, we may suspend or terminate the relevant services to the extent permitted by applicable law.
⸻
11. Pricing and Payment
Prices for ConnectGo eSIM plans are displayed on the relevant product and checkout pages.
Before completing your purchase, you should review:
ConnectGo processes payments through third-party payment service providers (such as Airwallex), ensuring that your transactions are safe and secure.
ConnectGo supports UnionPay, VISA, Mastercard, JCB, and Diners Club credit cards, as well as popular payment methods like Google Pay and WeChat Pay.
ConnectGo does not directly store your complete payment card number or card security code.
If a payment fails due to your bank, card issuer, payment provider, or another third party, ConnectGo is not responsible for the processing time or outcome of that third party.
⸻
12. Order Confirmation
After successful payment, ConnectGo may provide an order confirmation through your account or email.
In certain circumstances, an order may be affected by:
If we are unable to fulfil an order, we will contact you where reasonably possible and handle the relevant payment in accordance with applicable law and our Refund Policy.
⸻
13. Refunds and Cancellations
Refunds for ConnectGo services are governed by our:
Refund Policy
Refund eligibility may depend on factors including:
You should review our Refund Policy before purchasing an eSIM.
Nothing in these Terms is intended to exclude or restrict any refund or consumer rights that cannot legally be excluded or restricted under applicable law.
⸻
14. Digital Services and Immediate Delivery
Certain ConnectGo products are digital services that may be delivered electronically immediately after purchase.
Where permitted by applicable law, you may be asked during the checkout process to expressly consent to the immediate delivery or commencement of the digital service.
Where applicable law permits such consent to affect a statutory cancellation or withdrawal right, the relevant right may no longer apply once the service has commenced or the digital content has been supplied.
Any such rights will be determined in accordance with the applicable laws and the specific nature of the product purchased.
⸻
15. Service Availability
ConnectGo may temporarily suspend or restrict access to some or all services when reasonably necessary, including for:
Where a service that you have already purchased cannot be provided due to a reason attributable to ConnectGo, we will handle the matter in accordance with applicable law and our Refund Policy.
⸻
16. Third-Party Services
ConnectGo relies on third-party providers to support certain aspects of our services.
These may include:
Third-party services may be governed by their own terms and privacy policies.
ConnectGo is not responsible for circumstances that are solely within the control of third-party providers, subject to your rights under applicable law.
⸻
17. Intellectual Property
All content and materials available through ConnectGo, including but not limited to:
are owned by or licensed to ConnectGo or the applicable rights holder unless otherwise stated.
You may not, without prior written permission:
⸻
18. User Feedback and Content
If you provide ConnectGo with feedback, suggestions, reviews, comments, or other content, you agree that such content must not:
You retain any rights you may have in your own content.
By submitting feedback or suggestions, you grant ConnectGo permission to use that feedback for the purpose of improving our products and services, without creating an obligation for ConnectGo to compensate you, unless otherwise required by law.
⸻
19. Privacy
ConnectGo’s collection, use, storage, and protection of personal information are governed by our:
Privacy Policy
By using ConnectGo services, you acknowledge that you have read and understood our Privacy Policy.
⸻
20. Disclaimers
To the maximum extent permitted by applicable law, ConnectGo does not guarantee that:
ConnectGo does not control factors such as:
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
⸻
21. Limitation of Liability
To the maximum extent permitted by applicable law, ConnectGo will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including:
Nothing in these Terms limits liability that cannot legally be limited or excluded.
⸻
22. Force Majeure
ConnectGo will not be responsible for delays or failures in providing services caused by circumstances beyond our reasonable control.
Such circumstances may include:
⸻
23. Account Suspension and Termination
You may stop using ConnectGo services at any time.
ConnectGo may suspend, restrict, or terminate your account or access to services where permitted by applicable law if:
Termination of an account does not automatically eliminate rights or obligations that arose before termination.
Any purchased services that remain valid after termination will be handled in accordance with applicable law and our Refund Policy.
⸻
24. Changes to These Terms
We may update these Terms from time to time to reflect:
The updated Terms will be published on the ConnectGo website.
We will update the “Last Updated” date at the top of this page.
Where applicable law requires us to obtain your consent to a material change, we will do so as required by law.
⸻
25. Governing Law and Dispute Resolution
These Terms shall be interpreted and applied in accordance with applicable law.
If a dispute arises between you and ConnectGo, we encourage both parties to first attempt to resolve the matter through good-faith communication.
If the dispute cannot be resolved through negotiation, it may be resolved through the courts or other dispute-resolution mechanisms having appropriate jurisdiction under applicable law.
Nothing in this section is intended to deprive consumers of mandatory rights or protections provided by the laws applicable to them.
⸻
26. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it valid and enforceable, where legally possible.
The remaining provisions will continue to remain in full force and effect.
⸻
27. Entire Agreement
These Terms, together with our:
constitute the agreement between you and ConnectGo regarding your use of our services.
If there is a conflict between these documents, the relevant provision will be interpreted in accordance with applicable law and the specific nature of the service concerned.
⸻
28. Contact Us
If you have any questions, concerns, or complaints regarding these Terms or ConnectGo services, please contact us:
CONNECT GO LIMITED
Brand Name: ConnectGo
Email: support@connect-go.net
Website: connect-go.net