Privacy Policy

Last Updated: August 2026

ConnectGo does not generally store your complete credit card number or card security code.

Payments may be processed through third-party payment service providers, such as Airwallex, which process payment information according to their own privacy policies and security practices.

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2.3 eSIM and Service Information

To provide our eSIM services, we may process information related to your eSIM, including:

• eSIM activation information
• ICCID or other eSIM identifiers
• eSIM plan information
• Data allowance
• Activation status
• Service validity period
• Usage or service status, where available from our service providers

This information is used to provide, manage, troubleshoot and support your eSIM service.

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2.4 Customer Support Information

If you contact us, we may collect:

• Your name
• Email address
• Order number
• Information you provide in your communication
• Screenshots or other information necessary to investigate your issue

We use this information to respond to your enquiries and provide customer support.

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2.5 Device and Technical Information

When you use our website or services, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Time zone
• Website interaction information
• Referral information
• Error and diagnostic information

This information helps us maintain, secure and improve our website and services.

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3. Cookies and Similar Technologies

ConnectGo may use cookies and similar technologies to:

• Keep our website functioning properly;
• Remember your preferences;
• Maintain login sessions;
• Understand how visitors use our website;
• Improve website performance;
• Detect security threats and fraudulent activity;
• Analyse website traffic and usage.

Some cookies may be provided by third-party service providers.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

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4. How We Use Your Personal Data

We may use your personal data for the following purposes:

Providing Our Services

To:

• Create and manage your account;
• Process your orders;
• Deliver eSIM information;
• Activate and manage eSIM services;
• Provide customer support;
• Process refunds;
• Communicate with you regarding your orders.

Business Operations

To:

• Maintain and improve our website;
• Develop new products and services;
• Analyse service performance;
• Prevent fraud and abuse;
• Maintain system security;
• Troubleshoot technical problems.

Legal and Regulatory Compliance

We may process personal data where reasonably necessary to:

• Comply with applicable laws and regulations;
• Respond to lawful requests from authorities;
• Establish, exercise or defend legal claims;
• Detect and prevent fraud or other unlawful activities.

We will generally collect and use personal data only for purposes related to our business functions and activities and will take reasonable steps to ensure that the data collected is not excessive. This is consistent with the data protection principles under Hong Kong’s PDPO. 

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5. How We Share Personal Data

We do not sell your personal data.

We may disclose or provide access to personal data to selected third parties where reasonably necessary to provide our services.

These may include:

Payment Service Providers

eSIM Service Providers

eSIM Access

Email Service Providers

Authentication Providers

Technology and Service Providers

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6. International Data Transfers

Because ConnectGo provides services to international travellers and uses service providers located in different jurisdictions, your personal data may be processed or stored outside Hong Kong.

Where personal data is transferred to or processed by third-party service providers in other jurisdictions, we will take reasonable steps to ensure that the data is handled appropriately and protected against unauthorised access, use, disclosure or loss.

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7. Data Security

ConnectGo takes reasonable and practicable measures to protect personal data against:

• Unauthorised access;
• Unauthorised processing;
• Accidental loss;
• Destruction;
• Alteration;
• Disclosure.

These measures may include appropriate technical and organisational safeguards, access controls, encryption where appropriate, authentication mechanisms, monitoring and security procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Hong Kong’s PDPO requires data users to take all practicable steps to protect personal data against unauthorised or accidental access, processing, erasure, loss or use. 

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8. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Providing our services;
• Maintaining customer accounts;
• Processing transactions;
• Resolving disputes;
• Preventing fraud;
• Meeting legal, accounting and regulatory requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

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9. Your Rights

Subject to applicable laws and any applicable exemptions, you may have the right to:

• Request access to personal data held by us;
• Request correction of inaccurate personal data;
• Ask questions about how your personal data is collected or used;
• Make enquiries or complaints regarding our handling of personal data.

Under Hong Kong’s PDPO, individuals generally have rights of access to and correction of their personal data. 

To make a data access or correction request, please contact:

support@connect-go.net

We may need to verify your identity before processing a request.

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10. Marketing Communications

From time to time, ConnectGo may send you information about our products, services, promotions or special offers.

Where required by applicable law, we will obtain the necessary consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us.

Your decision to opt out of marketing communications will not affect your ability to receive important service-related communications, such as order confirmations, eSIM delivery information, security notices or account-related messages.

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11. Children’s Privacy

ConnectGo’s services are not specifically directed at children.

We do not knowingly collect personal data from children where prohibited by applicable law.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us at:

support@connect-go.net

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12. Third-Party Websites

Our website may contain links to third-party websites, services or applications.

ConnectGo is not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policies of third-party services before providing them with personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services;
• Changes to our business operations;
• Changes to applicable laws or regulations;
• Changes to our technology or security practices.

Any updates will be published on this page.

The “Last Updated” date at the top of this Privacy Policy will be updated accordingly.

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14. Contact Us

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or our handling of personal data, please contact us:

CONNECT GO LIMITED

Brand Name: ConnectGo

Email: support@connect-go.net

Website: connect-go.net

We will review and respond to privacy-related enquiries within a reasonable period.