Refund Policy

Last Updated: August 2026

Thank you for choosing ConnectGo.

ConnectGo provides digital eSIM products and mobile data services. Because eSIMs are delivered digitally and may become non-refundable once issued, installed, or activated, we have established the following refund policy.

1. General Refund Policy

We will consider refund requests on a case-by-case basis.

To be eligible for a refund, the eSIM must generally be unused and not activated, unless the issue is caused by a technical problem, an error on our part, or a failure of the service.

Once an eSIM has been activated or used, it is generally non-refundable.

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2. Eligible Refund Situations

You may be eligible for a full or partial refund if:

The eSIM cannot be activated due to a technical issue caused by ConnectGo or our service provider.
The purchased eSIM does not provide the service or coverage described on our website.
You were charged more than once for the same order due to a payment or technical error.
We are unable to provide the purchased eSIM or service.
Another exceptional circumstance is determined by ConnectGo to justify a refund.

Where appropriate, we may offer a replacement eSIM or another reasonable solution instead of a monetary refund.

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3. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

The eSIM has already been activated or used.
The eSIM has been installed on your device and the issue is caused by device compatibility or incorrect device settings.
You purchased an eSIM for the wrong country or region.
You have changed your travel plans after purchasing or activating the eSIM.
You no longer need the eSIM after purchase.
The device is locked to a specific mobile network and cannot use the eSIM.
The device does not support eSIM functionality.
The problem is caused by incorrect installation, configuration, or use of the eSIM.
The eSIM has expired according to the validity period stated at the time of purchase.

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Refund Policy

Last Updated: August 2026

Thank you for choosing ConnectGo.

1. General Refund Policy

We will consider refund requests on a case-by-case basis.

To be eligible for a refund, the eSIM must generally be unused and not activated, unless the issue is caused by a technical problem, an error on our part, or a failure of the service.

Once an eSIM has been activated or used, it is generally non-refundable.

⸻

2. Eligible Refund Situations

You may be eligible for a full or partial refund if:

The eSIM cannot be activated due to a technical issue caused by ConnectGo or our service provider.
The purchased eSIM does not provide the service or coverage described on our website.
You were charged more than once for the same order due to a payment or technical error.
We are unable to provide the purchased eSIM or service.
Another exceptional circumstance is determined by ConnectGo to justify a refund.

Where appropriate, we may offer a replacement eSIM or another reasonable solution instead of a monetary refund.

⸻

3. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

The eSIM has already been activated or used.
The eSIM has been installed on your device and the issue is caused by device compatibility or incorrect device settings.
You purchased an eSIM for the wrong country or region.
You have changed your travel plans after purchasing or activating the eSIM.
You no longer need the eSIM after purchase.
The device is locked to a specific mobile network and cannot use the eSIM.
The device does not support eSIM functionality.
The problem is caused by incorrect installation, configuration, or use of the eSIM.
The eSIM has expired according to the validity period stated at the time of purchase.

Refund Policy

Refund Policy

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